CRM Module

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The customer relationship module contains information on the interaction between supplier and customer, this is done everytime a customer is in contact with the supplier – it is all about creating a positive experience; positive impressions are a preamble to increase average revenue per user and helps to reduce churn.
In this the CRM module plays an important role in storing information for future actions – both sides benefit from stored history and the customer receives a feedback which is universal.

The CRM Ticket system makes it possible to write/paste a note into the customer's account regarding order tracking or general follow-ups.

You can insert a date for when to carry out a follow up. When the day arrives, the CRM ticket will appear in a queue so that you have a common location to see what needs to be followed up. When the CRM ticket is finalized, it can be set to inactive.

Call Center CRM Ticket 01

Call Center CRM Ticket 02

The CRM Ticket module is located just under the Trouble Ticket module.

Call Center CRM Ticket 03
The available drop down choices

On adding a CRM ticket, the above screen is displayed. You can select the desired functions here.

Call Center CRM Ticket 04

The CRM module has 3 queues for following up cases the Call Center adds.

CRM product ordering/modification. 
Used if the customer orders products that cannot be delivered immediately.

CRM for follow ups.
This contains the cases to be followed up; e.g. after a given date.

CRM Inactive.
Finalized historical cases.

The individual order queues contain information on when to carry out the follow up.

Call Center CRM Ticket 05

The above is an example of: CRM product ordering/modification queues containing all of the cases concerning the ordering of products not immediately available.

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