iTMS is a best-of-breed standalone platform, as confirmed by new market entrants who use this BSS platform as the backbone of their operation. The time-to-market factor is built in, meaning that it can easily integrate with and enhance legacy systems, as confirmed by larger carriers who have automated some or all of their own business processes using our solution.
The principal differentiator of iTMS is its modular intelligence, which automates very complex business processes and provides dynamic management tools. In the telecom sector, perhaps more than in any other sector, this is a highly complex process which requires deep sector knowledge. This is made available in a fully distributed environment, fully available on-line. Customers can host their own iTMS platform, or they can simply log on to the platform online as a fully managed service - Software as a Service and Cloud Computing is available upon request.
We compete primarily on time-to-market, ease-of-installation, modularity, support, deep sector knowledge and cost competitive solutions. On all these parameters, we are able to compete very effectively, which is confirmed by a very commanding position in our home market. We were among the first to offer a fully hosted solution, providing the platform on the basis of Software as a Service. This is today the chosen platform for a multitude of our customers among the medium sized MVNO’s across Europe.
We are at Capernow heavily depending on our customers, this proliferate everything we do – we are truly a customer-centric company; and we are a success because we live by what is on our customer’s agenda:
- Automation – we are living in an area in the world, that has the highest salary level, which makes it imperative that the platform is available for high productivity; automated processes makes it possible to “digitalize” all back-office operations including some of the costly front-office operations by enabling self-service and ease-of-use.
- Lean and high focus on efficiency; one example could be reflecting on the efficiency of the Client Service Representatives. The number of subscriptions gives an algorithm for hiring administrative people and setting up systems accordingly – however a multitude of our customers are outsourcing their call center operations and some are even hiring sales people from outside, so everything has to operate intuitively, we are tempted to call it like the iTunes way of working towards your customers.
- Time to market, no process must slow the process down, and by doing so tempt the customer to “bail out” – when SP’s and resellers come to Capernow or our affiliate Telogic, we promise an ease in use and a quick reference guide, enabling the customers to start their business ASAP. The larger systems are ready in 3-6 months, the smaller from 2-3 weeks – so speed are indeed part of our success.
- Low cost comes seldom from using low cost product; often we tend to choose the cheap solutions, thus throwing away quality and strategic fit. We make manageable systems at affordable prices, we are not among the lowest priced but probably among the contenders with the fastest ROI – our customers stay with us for many years, and we expect to stay innovative and listen to every idea that might give you a “killer app”; our customers are as our peers thus in the very center of our road map!
- Open systems make strong solutions. Systems often tend to be single islands in the landscape of IT solutions; we believe that systems should be easy to use, open to give and receive information, be able to send and receive commands – today and tomorrow all kind of hardware will be software operated, and why not utilize this possibility already today?
- Experience means to be able to learn and use knowledge to the best of our ability – Capernow have been in this industry since 1995, our staff have been with companies pioneering the industry, this coupled with the young bright engineers gives us a maneuverability unparalleled in the Tele Management Systems arena; when we give you our word of honor, you can count on it!
The messages above are forming a red line in this information, but let us explore the real content and work out how to be partners for the future – we hope that you will feel comfortable, and confident!