If any, Capernow knows the value for our customers to offer an outstanding online selfservice. To target this, the new iTMS provides one of the best Self Services available, and on top of this you get a “easy-to use” API, if you want to integrate iTMS Self Service into existing portals. You can also use our tutorial which has been tested and developed together with some of the most successful MVNO’s.
MVNO’s and MNO’s can no longer afford a business model in which most of their customers pick up the telephone and talk with Call Center sales and service staffs hobbled by inefficient back-end sales and support systems. Customers don’t like the slow, confusing, labor-intensive processes they must negotiate to choose a new product, solve a service problem, or request a repair.
In todays MVNO market you just don’t have the margins to support inefficiencies. By using the iTMS Self Service module, you will reduce costs and simultaneously improve service. You will also gain from our many years of experience in offering intuitive GUI for Self Service; this will enable you to improve the customer service and self-service that it provides, thereby increasing “stickiness” for new and existing customers – automated channels will be a natural choice.
Through these services implemented in iTMS and an associate series of distinctive promotions, you are able to differentiate yourself from your competitors.