Clients are not disloyal they just follow the market, and the provider with the best prices, products and coverage has the best chances for success. Clients have in a variety of market outlooks given better feedback to the MVNO’s than the MNO’s – thereby further made it clear that clients likes to be regarded as important and feel that their needs are being taken care off.
One the tricks to do just that is to create a platform for self-service – the clients should not be queuing in Call Centers, that it is far too expensive and makes the client feel irritated, Churn is one of the issues Capernows BSS platform measures
The BSS platform from Capernow incorporate all your needs for:
- CRM - loyalty programs, Customer self-service, etc.
- Call Center functionalities - ready for in-house use or outsourcing
- Trouble tickets system - sharing information with clients
- Logistics - ready for in-house use or outsourcing
- Multi brand platform - protected by Chinese walls
- Access to data via reporting, BI tools - presenting data in a user friendly environment