Introduction
iTMS has one of the most flexible and individual methods for creating and modifying customers. In order for an end customer to become a customer in iTMS, the customer must be created. This set up can be achieved in several ways, depending on the implemented solution. The creation can be carried out by the customer themselves, by a call center employee or through an external system via SOAP XML (machine-to machine). iTMS supports all options. Likewise, the same options can be used for modifications.
All forms of self-service creation and modification are performed via SOAP XML API.
We have developed a complete SOAP XML interface with all of the necessary functions to enable customers to establish their own self-service system. The iTMS interface is a thoroughly tried and tested and efficient interface and is 100% documented. The documentation and method calls are directly accessible on a website, and it is also possible for a developer to download the individual VSDLs so that the programming of the self-service can be implemented. This gives MVNO partners 100% flexibility when it comes to the appearance of the self-service front end and how it is marketed.
Example from the Self Service sign-up tutorial, which communicates with the iTMS Web services.
In the above example, a decision must be made on whether a number porting or a new creation is required. A free phone number and a discount code may also be selected. It could be a code from a super market which offers a special discount.
Example from the Self Service tutorial, in which a Top UP can be made.
A setup or modification triggers an order. The order is carried out by the defined process flows, which take care of the commissioning against the underlying system, the issuing of letters/emails, etc.
The creation flows in iTMS are implemented for each customer to suit the business and the products to be sold.
A small selection of iTMS web services for coding the Sign Up and Self Service modules. Capernow provides a tutorial portal with which to communicate with these web services by appointment.