Integration

Our iTMS product is the best-in-breed platform, as confirmed by new market entrants who use Capernow as the backbone of their operation, but it can also easily integrate with and enhance legacy systems, as confirmed by larger carriers who have automated some or all of their own business processes using our solution.

iTMS is a BSS Solution covering online customer management, billing, customer care, and hundreds of best practice automated drag 'n drop workflows. All of the modules are fully web-enabled and can be operated by the client or by outsourcers such as call centers and back office specialists. It is an end-to-end solution, and importantly, easy to use and install.

iTMS is a world-class Business Support System (BSS). iTMS allows for great savings in Call Centre costs as well as Back-office support and analysis. iTMS also supports a unique order management functionality that integrates subscriptions in retail stores with subscribers from the internet, and providing the actual provisioning of clients.

We are able to automate and communicate with all types of external systems. E.g. mobile and TV platforms, Internet, xDSL, Service activators, ERP systems, GIS systems, customer check systems, etc. To this end, we have many highly trained specialists, who are familiar with all forms of communication protocols and communication methods.

In order for us to integrate an external partner, it is important for us to know the following:

• Documentation for the entity we must communicate with
• Examples of communications
• Access to the external systems
• Knowledge of the business processes

We have integrated the following systems:

Telco / Triple play integration

Typically, web services are used when communicating with external systems. In the above examples, integrations have been implemented with mobile, Fiber, Content, VoIP, IPTV, and Internet providers.

A service activator is communicated with in order to activate the services. This may be a mobile IN platform, VoIP, IPTV, Video on Demand and Internet activation. SIM cards are also managed by an external partner. OSS and ERP integration for the creation of customers in an external system.

In order to manage Triple Play, a number of other process flows are used in iTMS for mobile processes, unless it is a combination to which all processes are added. There are also a number of interfaces that are added for order processing and Call centers. Once the integration with the external systems has been completed, the process flows can be easily adapted for the business in a cost effective manner.

The provisioning codes for the product to be provisioned are added to the iTMS product module, and the system to be communicated with is selected.

Compared to an xVNE solution that can handle multi-brands, the integration will be achieved in one occurrence and a multiple number of brands can be subsequently created without requiring any additional integration work.